Industry Challenges

One of the challenges faced by Banks and Financial Institutions is to look after customer satisfaction, and generate customer loyalty and maintain this loyalty. The Banking industry has to deal with an incredibly diverse customer base. This increases the importance for these financial institutions to remain ahead of the curve in their customer service technology implementations and to be able to successfully tackle the influx of challenges that require these technological solutions to meet the evolving demands of customers. DVCOM with its basket of products and solutions allows the Banking and Finance industry to reach this goal with high operational efficiency. With DVCOM’s Unified Communication products and solutions, we help the banking and finance sector to work more productively and reach their business goals more easily. DVCOM Technology provides following solutions in Dubai, UAE;

IP PBX Solution

Our solutions are packed with the standard PBX features including IVR (interactive voice response) menu, automatic call distribution, conference calling, voicemail and many more features. DVCOM Technology provides telephony solutions that fit your budget and are tailored to your size. Our PBX solution can almost be considered the go-to platform when it comes to developing your own VoIP, PBX or UC system.

Call Center Solution

DVCOM Technology is Call Center Solution provider in Dubai, UAE and in GCC since decade. Our solution allows you to monitor agents productivity, measure targets, conversion rates, and view campaign statistics with a simple easy to use interface.
DVCOM Technology sets up modern standards in performance measurement and reporting for call center solution based on Open Source technology. Our Call Center software QueueMetrics allows ability to manage pause status to your Agents, track reliably and consistently Agents working day. DVCOM Technology’s Call Center Solution in Dubai is designed to integrate third party CRM software as well.

Video Conferencing

DVCOM provides Next Generation Video Conferencing Solutions in Dubai, UAE and GCC to cater the needs of all SMB’s and large enterprises.
Video conferencing is now widely used in the cutting edge work environment to enhance work productivity and to streamline the day by day work process. Yealink aconstantly innovates to give simple to-utilize and adaptable business Video Conferencing Solution arrangements that assistance ventures make more prominent business progress.

Contact Center Solution

DVCOM known as tailored, cost effective and higly customized contact center provider. Our Contact Center Software – XCALLY MOTION can engage your customers using Voice, Video, Web Chat, E-Mail, SMS, Fax and many other Channels.

Paging Solution

Our SIP-enabled IP Paging Solution provide a cost-effective way to implement IP based paging and event notification. Whether the scenario is a nursing care facility, a small office, or a medium to large sized manufacturing operation, with multiple locations requiring mass notification, utilizing CyberData’s IP paging technology as part of your overall solution will deliver sophisticated and innovative results in a cost-effective manner.

Intercom Solution

Our modern and stylish door Intercom Solution will always provide a proper welcome for your visitors. You will not only increase your home’s security, but afford your loved ones a feeling of safety.

• See your visitors on screen.
• Excellent clarity, even in a noisy environment
• Access control system integrated in the intercom

IP Net-Speakers/Ringers

The CyberData SIP Speaker is the latest in IP technology. This Power over Ethernet (PoE 802.3af) VoIP mass notification device has network-controlled speaker volume, simultaneous SIP and priority-based Multicast streaming, and integrates with both the CyberData Wall Mount and the CyberData Wall Mount Clock Kit. The speaker is compatible with most SiP-based IP PBX. In a non SiP environment, the speaker is capable of broadcasting audio through Multicast. Its small footprint and low height allows the speaker to be discreetly mounted almost anywhere.

Wifi Solutions

DVCOM’s best in class WiFi Solution, offers a remarkable and unmatched WiFi Solution in Dubai, UAE and GCC that can convey longer range and more dependable Wi-Fi Connections to the client devices.
We innovate across wireless and wired technology to meet industry-specific needs and the most demanding use cases. Our elite system foundation gives secure, solid access to applications and administrations regardless of how intense environment.

VPN Solutions

A VPN (Virtual Private Network) is one of the smartest way to protect your online privacy and maintain your data security.
Vigor Router is not just a reliable Internet gateway, but also a robust VPN gateway. It provides LAN-to-LAN VPN connectivity to build a secure and private tunnel between headquarters and branch offices. It also offers Host-to-LAN VPN connectivity for teleworkers to access the business network remotely.

Security & Surveillance Solution

CCTV technology has evolved exponentially—from basic video footage monitoring to today’s smart systems that are capable of identifying abnormal events or behavior.
Surveillance Solution by DVCOM Technology can now be used to observe consumer
behavior to help organizations increase their revenue and profitability, and to monitor retail environments to reduce shrinkage.

Attendance System Solution

Matrix Time-Attendance system is an automated attendance management software which records the attendance data of a user and generates various reports for the further actions. It not only saves administrative cost but also facilitates HR to centrally manage the attendance policies from multiple locations. Automatic calculation of overtime, leave balance, enables managers to work efficiently. Its standalone or network based operation is ideal for Schools, Hospitals, Government Institutes, Banks, Remote Sites, Hotels, Small/Large Enterprises and many more. HR can easily utilize employee attendance management software for employee review, appraisals or monthly salary calculation.

Interactive Display

Hospital turnover is constant. There are always new people, new procedures, and new medicines, creating the need for training. With Newline Interactive, all training materials can be in one place, so each time you need to teach anyone they have all the tools they need.