DVCOM offers Highly reliable & scalable Call Center Solutions, built on open standard for integration with third party applications & phone Systems with comprehensive, all-inclusive and broad feature lists built in which includes, automatic call distribution using pre-defined queue strategies, announcement control, average hold/wait time for a caller in a queue, with time control (opening & closing hours) and call recording with each call details showing date, time, duration and caller id.

DVCOM’s Call center solutions allows for dynamic agents ensuring flexibility & mobility and offers monitoring through agents pauses, with full Manager/Supervisor functions, including call whisper mode on live calls.

It includes wide-ranging reporting & call statistics analysis, including answered /unanswered calls with destinations, calls per hour reports, Daily, weekly, monthly, yearly including customized reporting, with agent wise reports, agent performance report, Agents calls live report and call tagging reports.